#2 Building trust
In the next few days after I showed interest in upgrading my heat pump, Corey showed me many photos of heat pump jobs he claimed to have done. Thinking back, those photos might have just been downloaded from the internet. He kept asking if I needed help applying for the Federal Greener Homes rebate and offered his assistance several times. These conversations made me trust that he had been doing this kind of work for a very long time.
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